The Sweet Spot Between Managed IT and In-House Support

For many business owners, there is a bright line of demarcation between the world of managed IT services and the alternative of handling technical and client support entirely in-house. Each option has its advantages and drawbacks, and each option has its advocates in the business world.

Some business owners feel that outsourcing their IT services and client support makes a lot of sense. Those business owners often cite the lower costs of IT services, and the greater flexibility an outsourced solution provides. They feel that having an expert firm handle their data backups, compliance procedures and IT support services reduces overhead, eases growing pains and provides the best level of service to employees and customers.

Other business owners feel just as strongly about managing their IT services and client support internally. Those business owners feel that giving up local control is a mistake, and that stepping back from these vital services disconnects them from an important part of the business.

With so many differing opinions, it would seem that there is no room for common ground between the two camps, but that is not necessarily the case. Both groups of business owners, the ones that feel that local control is vital and the ones that insist outsourced IT is the best way to go, can agree on the value of supplemental staffing.

Business owners who love the idea of local control can use supplemental services to ramp up their operations quickly and respond to unforeseen circumstances. Whether the surprise event is a data breach, a network intrusion or a sudden influx of business, supplemental services can get the company through the crisis and leave the firm stronger on the other side.

Supplemental support can be just as valuable for business owners that are already taking advantage of outsourced IT services. Under most circumstances, this kind of remote support is sufficient, but there are times that on-site supplemental staff can fill in the gaps.

From training the staff on the latest software upgrades to giving presentations on best email practices and safety from phishing and ransomware attacks, there are times when on-site resources are the best approach. In those circumstances, supplemental services can bridge the gap and enhance the value of managed IT support.

No matter which side of the managed IT/local control argument you believe in, supplemental services can be a valuable tool in your customer and client support arsenal. From providing on-site support for computer upgrades and hardware replacements to training on-site staff on the use of a new software product, the value of supplemental services is something that all business owners can agree on.